The self-storage industry is a niche within the real estate industry that is retail in nature and more management-intensive than many realize. Coast Real Estate Services leverages our 30 years in business and 100+ years of leadership experience to make this complex system easy. Ultimately our goal is to maximize net operating income (NOI) for your facility. We achieve MAXIMUM NOI by employing revenue enhancing programs, re-engineering staff or simply retraining current staff, leveraging vendor discounts due to our buying power and effectively managing expenses line item by line item.
Management Services Include:
Over the years I have witnessed Coast grow and prosper but NOT at the expense of the consistent personalized care and attention to detail we have received beginning 26 years ago as their first client. Our assets continue to thrive under their management.
Since I walked in the door of Coast in 2005, all my dealings with Coast personnel have been positive and I appreciate all of your good work and always wanting to do the best. It means a lot to me. I am grateful to be part of such an admirable ‘working together’ team!
I wanted to congratulate and thank Coast for the great work they are doing across our housing sites in maintaining the properties and meeting all of the compliance requirements. We are very proud of our properties and their condition. Thank you for helping us achieve excellence in providing quality affordable housing for families in need.
You are an awesome company. Thanks for the many ways you partner with us.
Tom Hoban, CEO, and his brother, Shawn Hoban, President, CCIM, CPM have led Coast into one of the region’s largest and most respected real estate services firms of its kind, managing more than $3B in real estate assets (multi-family, office, flex, mixed use, self-storage, retail, industrial). Tom and Shawn are partners in related ventures in brokerage, investments and general construction as well.
Founded in 1987 on a simple premise that client’s interests come first, the Hobans and Coast have become an award-winning firm enjoying a remarkable client retention and growth rate not typical of the industry. Former Washington State Family Business of the Year winners, the brothers were recognized by their alma mater, The University of Notre Dame, as co-alumni of the year for their professional and personal service to the community. In 2003, Shawn was selected by the Puget Sound Business Journal as a “Top 40 Under 40”. Tom is a recognized leader in real estate and business. He is a columnist, speaker, adjunct professor of entrepreneurship, and an active or former board member of over a dozen boards in the industry, banking and in community service. Prior to forming Coast, Tom was a commercial lender with First Interstate Bank in Seattle. A former coach, Scoutmaster, and Sunday school teacher, in his spare time today Tom continues playing recreational basketball, remains active in his church, and enjoys time with his wife and three adult children.
Susan is an experienced real estate executive with expertise in and passion for stewardship of her clients’ properties and leading management teams. Throughout her twenty five years in the industry, she has been consistently successful at responding to changing market conditions, maintaining above market performance and driving value. Coast acquired a Portland based property management company that Susan started and built from the ground up in partnership with Norris, Beggs & Simpson, NBS Multifamily Management, in March of 2016.
Prior to founding NBS Multifamily, Susan’s experience was honed at Harsch Investment Properties, an owner and operator of more than $2 billion in commercial real estate properties totaling 18 million square feet. Susan spent thirteen years at Harsch, most recently serving as Senior Vice President of Operations. She presided over a 5,800 unit multifamily portfolio located in six western states. She excels at engaging large staffs toward meeting specific performance goals and outcomes and is an exceptional mentor, and her employees stand out in their skill development, adaptability and promotability.
Susan holds vast experience in oversight of corporate functions such as marketing, training, software implementation, accounting, risk management, and strategic planning. She designed and directed a $1 billion company-wide budget process for Harsch and provided corporate operational interface with property operation groups in six regional offices. She also implemented new resources, such as founding a training department and creating incentive programs.
Susan’s career has been rich and varied, and in addition to multifamily expertise, she has developed skills in all property types, including office, industrial, homeowners’ associations and retail projects.
Content Her passion extends to community involvement with organizations that serve at-risk youth. Susan is currently an Executive Board Member and Asset Management Committee Chair for Bridge Meadows. Bridge Meadows has the mission of developing and sustaining intergenerational communities for adoptive families of foster children that promote permanency, community and caring relationships, while offering safety and meaningful purpose in the daily lives of older adults. Susan holds a Presidential Key Executive (PKE) MBA from Pepperdine University.
Shawn Hoban is Co-Founder and President of the Coast Group of Companies:
Shawn is responsible for the operations of property management, asset management, sales and leasing, and investments for the Coast Group of Companies. Under Shawn’s leadership, Coast has advanced its operations to over $3 billion in assets under management or ownership.
He holds a Bachelor’s degree in Business Finance from the University of Notre Dame and is a Certified Commercial Investment Member (CCIM) and a Certified Property Manager (CPM) with the Institute of Real Estate Management (IREM). Shawn is licensed with the State of Washington as the Principal Broker for Coast Real Estate Services and holds a State of Oregon Property Management license.
Shawn is among the very few recognized as a “Top 40 Under 40” Business Executive by the Puget Sound Business Journal.
His industry and community service roles extend to his work as a Director of the University of Notre Dame Alumni Association, The Institute of Real Estate Management, Entrepreneur’s Organization (EO), The Rotary Club, Council for Affordable and Rural Housing, Archbishop Thomas J. Murphy High School Board of Trustees Chair and Co-Founder of Board of Regents, Fulcrum Foundation Board of Trustees, Providence Everett Children’s Foundation and City of Everett Board of Review.
Shawn and his wife, Kathie, enjoy travel and outdoor recreation while following the active lives of their four young adult daughters.
For almost two decades, Karin Christianson-Hart, Senior VP of Finance and Administration, has led oversight of Coast’s finance, operations and corporate policy functions. Under Karin, Coast delivers award-winning Human Resources, Accounting, Information Technology and Operations Support.
Karin is a solution-oriented team leader with a focus on maximizing returns for all stakeholders. Her management style is collaborative, creating an environment for innovation that has been a strength in attracting and retaining skilled staff in order to solve complex problems for clients.
With over 25 years in the property management industry, Karin brings a wide range of experience in software technology, budgeting and other key influencers of good outcomes. Starting out her career with a small property management firm provided her the opportunity to be involved in all areas of the business.
Karin is a graduate of Central Washington University with degrees in Accounting and Business Administration. She is a member of IMA and ASWA.
With a heart for missions, Karin serves as a current Board Member with Hands For Peacemaking, is a foster parent with Lutheran Community Services and a former chapter board member with Thrivent Financial.
In her spare time, Karin and her husband can be found running, boating, camping and riding motorcycles with family and friends.
Sherry oversees the operations of a highly skilled team of Multi-Family Portfolio Managers. She excels in the management of mixed-use, garden style and urban apartment developments. During crucial development stages, she partners with clients on projects from successful lease ups through to stabilization – all while maximizing income, reducing expenses and risk. Her teams are engaged, energetic and consistently exceed their goals.
Sherry is proud to have over 26 years experience in the property management industry. Her career began as a Leasing Agent working for the Marketing Director at Lincoln Property Company. Sherry had a hand in the successful lease up of many of LPC’s developments and also played a role as the Business Manager. She then transitioned to a career with Equity Residential in the Portland, Puget Sound and Bay Area markets. She was chosen to lead and be the ‘boots on the ground’ when Equity expanded into the Bay Area. Sherry was a key team member in the transition of 15 properties in 18 months, including a portfolio purchase and other single transactions. Her strength and abilities include to attracting and retaining high performing employees, flexibility and execution to focus on the big picture while still focusing on attention to details. All qualities contribute to the success of Sherry in her role, making Coast Real Estate Service successful and their clients, loyal and long-term.
Sherry enjoys golf, gardening, decorating and is very family oriented. She enjoys giving back to the community such as the Boys and Girls Clubs.
As Senior Vice President, Leslie leads the Affordable Housing division of Coast. With a positive, can-do attitude, Leslie has been instrumental in Coast’s continued, outstanding performance with all funder compliance requirements, earning Coast a number of awards for excellence in management of Affordable housing. She is an innovative team leader with demonstrated achievements in increasing productivity, while building internal and external relationships. She is known for utilizing strong interpersonal skills, a collaborative style and a sense of humor.
With 15 years experience in Affordable Housing, Leslie has received multiple inspirational and achievement awards during her career and community service to others. She served as the Executive Director of Life Share, a non-profit housing organization serving homeless individuals with disabilities for several years. Leslie provided vision and leadership to a service enriched transitional housing program. As Vice Chair of Homeless Policy Task Force of Snohomish County, 2004, she raised awareness of homelessness in Snohomish County and developed a ten year plan to end homelessness. Leslie is currently an elected Board member of Affordable Housing Management Association (AHMA) of Washington. AHMA is the local chapter of the National Affordable Housing Management Association (NAHMA).
Her education and experience extends beyond Business Administration at Western Washington University. She holds a Certified Occupancy Specialist designation, a Chemical Addiction Specialist designation, CAS and is a Certified Member of the American Association of Christian Counselors.
Leslie values family and enjoys spending time with her husband, adult children, son-in-laws and 4 grandchildren as often as possible. Outside of family time, she finds joys in all that the beautiful Pacific Northwest has to offer.