Chief Operating Officer
Susan is an experienced real estate executive with expertise in and passion for stewardship of her clients’ properties and leading management teams. Throughout her twenty five years in the industry, she has been consistently successful at responding to changing market conditions, maintaining above market performance and driving value. Coast acquired a Portland based property management company that Susan started and built from the ground up in partnership with Norris, Beggs & Simpson, NBS Multifamily Management, in March of 2016.
Prior to founding NBS Multifamily, Susan’s experience was honed at Harsch Investment Properties, an owner and operator of more than $2 billion in commercial real estate properties totaling 18 million square feet. Susan spent thirteen years at Harsch, most recently serving as Senior Vice President of Operations. She presided over a 5,800 unit multifamily portfolio located in six western states. She excels at engaging large staffs toward meeting specific performance goals and outcomes and is an exceptional mentor, and her employees stand out in their skill development, adaptability and promotability.
Susan holds vast experience in oversight of corporate functions such as marketing, training, software implementation, accounting, risk management, and strategic planning. She designed and directed a $1 billion company-wide budget process for Harsch and provided corporate operational interface with property operation groups in six regional offices. She also implemented new resources, such as founding a training department and creating incentive programs.
Susan’s career has been rich and varied, and in addition to multifamily expertise, she has developed skills in all property types, including office, industrial, homeowners’ associations and retail projects.
Her passion extends to community involvement with organizations that serve at-risk youth. Susan is currently an Executive Board Member and Asset Management Committee Chair for Bridge Meadows. Bridge Meadows has the mission of developing and sustaining intergenerational communities for adoptive families of foster children that promote permanency, community and caring relationships, while offering safety and meaningful purpose in the daily lives of older adults. Susan holds a Presidential Key Executive (PKE) MBA from Pepperdine University.